Refund policy

SOCKI.IE — Refund & Returns Policy

Last updated: 3 July 2026

We want you to be happy with your order. This policy explains our voluntary return process and your statutory rights as a consumer. Nothing in this policy affects your statutory rights under Irish and EU law.

Our 28-day return policy

We offer a 28-day return policy — you have 28 days after receiving your item to request a return.

To be eligible, your item must be:

  • in the same condition you received it — unworn and unused;
  • with any tags still attached; and
  • in its original packaging.

You'll also need the receipt or a printed proof-of-purchase email.

How to start a return

  1. Contact us first at orders@socki.ie to request a return.
  2. Please do NOT send anything back until your return has been authorised. Items sent back without a requested and approved return will not be accepted.
  3. Once your return is accepted, we'll send you instructions on how and where to send your package, along with a return label where applicable.

Return postage: For change-of-mind returns under our 28-day policy, the cost of return postage is your responsibility. For faulty, damaged or incorrect items, we cover return postage (see below). You can always contact us at orders@socki.ie with any return question.

Damages and issues

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. We may request a photo before approving a replacement or refund, and we cover return postage for faulty or incorrect items.

Exceptions / non-returnable items

Certain items cannot be returned under our voluntary policy, including:

  • Perishable goods (such as food, flowers or plants);
  • Custom or personalised products (such as special orders);
  • Sealed personal-care and hygiene goods (such as bath, body and beauty products) once the seal is broken or the item has been opened or used;
  • Hazardous materials, flammable liquids or gases.

We also cannot accept returns of gift cards, or of sale items under our voluntary 28-day policy. Please note, however, that where the statutory 14-day cooling-off right applies (see below), it applies to sale items too.

If you're unsure whether your item can be returned, please get in touch before ordering or before sending anything back.

Exchanges

The fastest way to get what you want is to return the item you have and — once the return is accepted — place a separate order for the replacement.

Your statutory EU 14-day cooling-off right

In addition to the voluntary policy above, if your order is delivered within the European Union you have the right to cancel or return your order within 14 days, for any reason and without giving a justification, under Irish and EU consumer law.

  • You have 14 days from the day you receive your goods to tell us you wish to cancel. Contact us at orders@socki.ie.
  • After notifying us, you have a further 14 days to return the goods.
  • The item must be in the same condition you received it. You may handle goods only as you would in a shop; we may reduce your refund to reflect any loss in value caused by handling beyond that.
  • We will refund you within 14 days of receiving the goods back (or of you providing proof that you've returned them). Your refund will include the standard outbound delivery charge you paid.
  • The cost of returning the goods is your responsibility.

Some items are exempt from this cooling-off right, including sealed hygiene/personal-care goods once unsealed, personalised or custom-made items, and perishable goods.

Refunds

We'll notify you once we've received and inspected your return, and let you know whether the refund is approved.

  • If approved, you'll be refunded automatically to your original payment method. Refunds under our voluntary policy are processed within 10 business days; statutory cooling-off refunds are processed within 14 days as set out above.
  • Please remember it can take additional time for your bank, card provider or Klarna to process and post the refund.
  • If more than 15 business days have passed since we approved your return and you haven't seen the refund, please contact us at orders@socki.ie.

Questions about a return? Contact us any time at orders@socki.ie.